The advanced solutions installed by Silex Media touch the heart of the customer's business. Silex Media offers traditional support services, where it can take prime contractor responsibility for the project that has been installed and deliver turn-key support. One phone number to call for all components that make up the solution.

In addition, more and more customers are asking not only for traditional support for the installed projects, but also what Silex Media calls co-sourcing: work together with the customer support teams in providing operational solution support. If the customer support team does not have internal application specific expertize, it can rely on Silex Media to provide on-site and remote assistence. This can include day-to-day activities like maintenance, tuning, monitoring and updates.